All agencies that provide Medicaid reimbursement are pretty awful. Some of just worse than others.

You have to submit original receipts with your request but then you never know if the agency received the documents. So you call and get shuttled around the agency until you are told that they will evaluate your application within 3-6 months, depending on when during the fiscal year you sent it.

But it really takes 6-9 months before, after repeated calls and emails, you find out whether you have been approved for reimbursement. If you have, they give you an idea of when the check will be mailed. Add another few months on to that. If they reject your claim, they either lose your original receipts, or return them too late to apply elsewhere.

Some system we've got….